Dynamics 365 Customer Service

Dynamics 365 Customer Service is a customer relationship management (CRM) solution that is part of the Microsoft Dynamics 365 suite of business applications. It is designed to help organizations manage and improve their customer service operations, by providing tools and features such as case management, customer service portals, knowledge management, and customer self-service. Customer Service is intended to help organizations deliver better experiences to their customers, by providing the tools and information needed to quickly and effectively resolve customer issues. It is designed to be flexible and scalable, with a range of customization options and integrations with other business applications. Customer Service is intended to help organizations improve customer satisfaction, reduce operational costs, and drive business growth.

Pricing: For estimation purposes only. You should contact your partner or Microsoft to calcualte the actual license cost, it could be included in your current plan.

Customer Service is available as either an Enterprise or Professional user license and with several optional add-ins to deliver the capabilities needed for your situation. Choose user licenses for one or the other; you can only buy both licenses if you deploy them in separate environments. Customer Service Enterprise may also be licensed by device. - Dynamics 365 Customer Service Professional: US$50 per User per Month - Dynamics 365 Customer Service Enterprise: US$95 per User per Month

Consideration: Everything has its limits features, such as scalability and performance, this is an important part of Architecture and Design. Read more

Dataverse

Microsoft Dataverse (previously known as Common Data Service) is a cloud-based data platform that allows organizations to store and manage their data in a centralized location. It is part of the Microsoft Power Platform and is designed to enable the creation of custom business applications and solutions. Dataverse provides a set of pre-built entities (such as accounts, contacts, and opportunities) that can be used to store and manage data, as well as tools for creating custom entities and relationships between them. It also includes integrations with other Microsoft services, such as Power BI and Flow, to allow for data analysis and automation of business processes. Dataverse can be accessed through a variety of interfaces, including a web-based application, APIs, and connectors for Microsoft Power Apps and Power Automate. It is designed to be flexible and scalable, and can be used to store and manage a wide range of data types, including structured and unstructured data. Overall, Microsoft Dataverse is a powerful platform for storing and managing data in the cloud, and is particularly well-suited for organizations that want to build custom business applications or automate business processes.

Pricing: For estimation purposes only. You should contact your partner or Microsoft to calcualte the actual license cost, it could be included in your current plan.

Power Apps, Power Automate, Power Virtual Agents and Power Pages default subscription capacities leverage the same tenant and infrastructure and will accrue across one tenant. Every tenant with a Power Apps, Power Automate, Power Virtual Agents and Power Pages license receives default capacity. In addition, for each Power Apps per user, Power Apps per app, Power Automate per user, Power Automate per flow plan and Power Pages license there is additional accrued capacity added to the tenant. - Dataverse database and file capacity entitlements for subscription plans are pooled at the tenant level. - Dataverse database and file capacity entitlements are applied to each environment with pay-as-you-go billing enabled and are not granted for each monthly active user. Consumption of additional Dataverse capacity beyond the monthly entitlement or Power Platform request overage in the environment will also be billed to the Azure subscription.

Consideration: Everything has its limits features, such as scalability and performance, this is an important part of Architecture and Design. Read more

Power BI

Microsoft Power BI is a cloud-based business intelligence and data visualization platform. It allows users to connect to, analyze, and visualize data from a wide range of sources, including databases, Excel spreadsheets, cloud services, and more. Power BI provides a range of tools and features for analyzing and visualizing data, including a drag-and-drop interface for creating charts and reports, as well as support for real-time data streaming and dashboards. It also includes integrations with other Microsoft products, such as Dataverse and Excel, and can be accessed through a web-based interface, mobile apps, and APIs. Power BI is designed to be easy to use and accessible to users with a wide range of technical skills. It is particularly well-suited for organizations that want to gain insights from their data, create interactive dashboards, or share data with others.

Pricing: For estimation purposes only. You should contact your partner or Microsoft to calcualte the actual license cost, it could be included in your current plan.

Power BI Pro and Power BI Premium per user subscriptions are available for self-service purchase, as well as in the Microsoft 365 admin center. A USD10 per user/month add-on is available for users with Power BI Pro and Microsoft 365 E5 licenses to step up to Power BI Premium per user. - Power BI Pro: US$9.99 per User per Month. It is included in Microsoft 365 E5. - Power BI Premium per user: US$20 per User per Month - Power BI Premium per capacity: US$4995 per Capacity per Month

Consideration: Everything has its limits features, such as scalability and performance, this is an important part of Architecture and Design. Read more

Power Pages

Microsoft Power Pages is a feature in the Microsoft Power Platform that allows users to create web pages using the same tools and data sources as Power Apps and Power Automate. It allows users to create custom web pages using templates, widgets, and other design elements, and to connect those pages to data sources and other services using connectors. Power Pages can be used to create a wide range of web-based applications and solutions, including internal and external-facing portals, dashboards, and interactive reports. It is designed to be easy to use and flexible, with a range of customization options and integration capabilities.

Pricing: For estimation purposes only. You should contact your partner or Microsoft to calcualte the actual license cost, it could be included in your current plan.

Power Pages licensing is based on two user types, authenticated users per website/month and anonymous users per website/month. Each end user that accesses a Power Pages website needs to be licensed appropriately. - Authenticated users definition: Power Pages authenticated users are users who obtain secure access to a website by logging in through an authentication provider on the website. - Anonymous users definition: Power Pages anonymous users are users who access a website and do not log in. Note: Authenticated and anonymous user capacity packs do not need to be assigned to individual users. These capacities are assigned to an environment.

Consideration: Everything has its limits features, such as scalability and performance, this is an important part of Architecture and Design. Read more