Dynamics 365 Customer Service

Dynamics 365 Customer Service is a customer relationship management (CRM) solution that is part of the Microsoft Dynamics 365 suite of business applications. It is designed to help organizations manage and improve their customer service operations, by providing tools and features such as case management, customer service portals, knowledge management, and customer self-service. Customer Service is intended to help organizations deliver better experiences to their customers, by providing the tools and information needed to quickly and effectively resolve customer issues. It is designed to be flexible and scalable, with a range of customization options and integrations with other business applications. Customer Service is intended to help organizations improve customer satisfaction, reduce operational costs, and drive business growth.


For estimation purposes only. You should contact your partner or Microsoft to calcualte the actual license cost, it could be included in your current plan.

Customer Service is available as either an Enterprise or Professional user license and with several optional add-ins to deliver the capabilities needed for your situation. Choose user licenses for one or the other; you can only buy both licenses if you deploy them in separate environments. Customer Service Enterprise may also be licensed by device. - Dynamics 365 Customer Service Professional: US$50 per User per Month - Dynamics 365 Customer Service Enterprise: US$95 per User per Month

Dynamics 365 Customer Service pricing: https://dynamics.microsoft.com/customer-service/pricing/


Everything has its limits features, such as scalability and performance, this is an important part of Architecture and Design. Read more