Dynamics 365 Field Service is a field service management solution provided by Microsoft as part of the Dynamics 365 suite of business applications. It is designed to help businesses manage and optimize their field service operations, including scheduling and dispatching field service technicians, managing inventory and equipment, and tracking and analyzing field service data. With Dynamics 365 Field Service, businesses can schedule and dispatch technicians to customer locations, track technicians' location and progress in real time, and manage inventory and equipment to ensure that technicians have the tools and parts they need to complete their work. The solution also includes tools for managing customer relationships, such as customer portals and self-service options, as well as integration with other Dynamics 365 applications to provide a comprehensive view of customer interactions. Overall, Dynamics 365 Field Service is designed to help businesses improve efficiency, reduce costs, and provide better service to their customers through streamlined and optimized field service operations.
Deliver exceptional customer experiences to dispatch the right resource to the right place at the right time. The Field Service user license also includes the latest version of Field Service Mobile, a Microsoft product specifically designed for Field Service and distinct from dynamics 365 Mobile Client. When you license Field Service, you automatically become entitled to 2,000 Customer Voice responses per tenant per month, and you can buy additional response packs (in packs of 1,000 responses/tenant/month) as needed. Field Service is licensed per user and/or device. - Dynamics 365 Field Service: US$95 per User per Month
Dynamics 365 Field Service pricing: https://dynamics.microsoft.com/field-service/pricing/