Dynamics 365 Customer Voice

Dynamics 365 Customer Voice is a customer feedback management solution that is part of the Microsoft Dynamics 365 suite of business applications. It is designed to help organizations collect and analyze customer feedback, using a range of tools and features such as surveys, polls, and NPS (Net Promoter Score) assessments. Customer Voice is designed to be integrated with other Dynamics 365 applications, such as Sales, Marketing, and Service, allowing organizations to use customer feedback to inform and improve their business processes. The application is intended to help organizations understand the needs and preferences of their customers, and to use that information to make informed decisions and deliver better experiences.


For estimation purposes only. You should contact your partner or Microsoft to calcualte the actual license cost, it could be included in your current plan.

Customers of Dynamics 365 enterprise products (Sales Enterprise, Customer Service Enterprise, Customer Insights, Field Service, Marketing, and Human Resources) are automatically entitled to Customer Voice capabilities and 2,000 responses/tenant/month. Customers with Sales Professional or Customer Service Professional licenses may also buy Customer Voice. Survey respondents do not need to be licensed. Only the survey designer/editor must be licensed for the tenant. - For a Dynamics 365 enterprise licensed tenant, 2,000 responses are free and the customer can choose to purchase additional responses in bundles of $100 for 1,000 responses per month. - For an organization without a Dynamics 365 enterprise license, you must first purchase at least one Dynamics 365 Customer Voice license for 2000 responses per month, and may purchase additional responses in bundles of $100 for 1,000 responses per month.

Customer Data Platform - Customer Voice: https://learn.microsoft.com/dynamics365/customer-voice/purchase


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