Dynamics 365 Customer Insights

Dynamics 365 Customer Insights is a customer data platform that is part of the Microsoft Dynamics 365 suite of business applications. It is designed to help organizations understand and engage with their customers by providing a single, unified view of customer data from a variety of sources. Customer Insights uses machine learning and artificial intelligence to analyze and interpret customer data, providing insights and recommendations that can be used to inform marketing, sales, and service decisions. With Customer Insights, organizations can segment and profile their customers, identify key trends and patterns, and understand the drivers of customer behavior. It can also be used to personalize interactions with customers, by providing tailored recommendations and experiences based on individual customer profiles. Customer Insights is intended to help organizations build deeper, more meaningful relationships with their customers, and to drive business growth and customer satisfaction. Customer Insights, not to be confused with Customer Service Insights, helps you unify and understand customer data to harness it for intelligent insights and actions. It eliminates data silos, enabling you to bring data from any source, unify customer data, and view it from within other Dynamics 365 products. Customer Insights is licensed per tenant.


For estimation purposes only. You should contact your partner or Microsoft to calcualte the actual license cost, it could be included in your current plan.

Customer Insights is licensed per tenant. - First Dynamics 365 app: US$1500 per Tenant per Month - Subsequent qualifying Dynamics 365 app: US$1000 per Tenant per Month (Subsequent pricing applies to any tenant in your organization. To learn about qualifying apps and other discounts, see the Licensing guide or contact Microsoft.)

Customer Data Platform - Customer Insights: https://dynamics.microsoft.com/pricing/#CustomerDataPlatform


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